911 Dispatch

10/04/2012-Currently Accepting Applications

See below for application information

Essential Duties:

Operates often heavy volume emergency telephone system receiving calls for the police, fire, and emergency paramedic departments and obtains pertinent information concerning incidents involving the lives and property of citizens.
Determines whether a call is an emergency or non-emergency situation and directs the call to the appropriate agency.
Enters information into a Computer Aided Dispatch (CAD) system and relays the call information to the appropriate Agency, which involves direct radio communication with police officers, fire department, and ambulance & rescue personnel.
Performs computer clearances and information searches for police officers, utilizing computer systems including National Crime Information System (NCIC), the Arizona Crime Information System (ACIC), and Internal databases.
Compiles and prepares information for various reports.
Some positions may perform other general clerical duties.
Performs other related duties as assigned or requested.

Knowledge, Skills and Abilities:

Knowledge

Integrity/Honesty – Displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; chooses an ethical course of action; is trustworthy.
Listening – Receives, attends to, interprets, and responds to verbal messages and other cues in ways that are appropriate to listeners and situations.
Decision Making – Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions or solve a problem.
Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations.
Memory – Recalls information that has been presented previously.
Customer Service – Works and communicates with clients and customers to satisfy their expectations. Committed to quality service.
Conscientiousness – Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
Flexibility – Adapts quickly to changes.

Skills

Skill in communicating clearly and concisely to elicit, and/or present explanatory information while controlling emotions and voice inflexions over the phone during varying degrees of stress.
Skill in determining the seriousness of an emergency and knowing when to notify appropriate authority as necessary.
Skill in establishing effective working relationships with other employees and organizations in emergency or other situations.
Skill in the interpretation and application of written guidelines, precedents and work practices to standardized work situations or specific cases.
Skill in utilizing a variety of computer systems and dispatching equipment.
Must demonstrate proficiency in typing skills with minimal errors
Skill in reviewing, sorting, or collecting data from a variety of sources.

Abilities

Ability to work under pressure, exercise good judgment and make sound decisions in stressful situations.
Ability to multi-task a variety of functions, media, conversations, and other environmental factors.
Ability to define problems, collects data quickly and accurately, and draws solid conclusions.
Ability to learn and interpret maps, learn radio and other codes, and interpret data received from multiple sources.
Knowledge of general office procedures sufficient to be able to perform clerical duties as assigned.
Knowledge of La Paz County geography and street layout sufficient to be able to determine district, area and Town jurisdictions.

Working Environment:

Subject to varying and unpredictable situations.
Handles emergency or crisis situations
Subject to many interruptions.
Pressure due to multiple calls and inquiries.
Requires judgment and action in life threatening situations.
Shift work with varying days off, works holidays and weekends, subject to changing work schedule.
Work is primarily performed in a confined workspace and requires wearing a headset.

Education Requirement:

Graduation from high school or possession of a GED Certificate.

Experience Requirement:

Prior emergency services dispatch experience preferred

Employee Benefits for 911 Dispatcher:

Annual Salary Range: $26,500 – $37,583 (16 Steps)
A lateral 911 Dispatcher may be hired at pay steps above entry level depending on qualifications, training and experience, with authorization from the Sheriff and the County Board of Supervisors
10 Paid Holidays per year
Health Insurance; Employee and Dependents:
- Employee is fully paid for by County for Medical, Vision & Dental
- Optional Dependent Coverage: 50% County cost share
- Other health benefits (i.e. Aflac) available
Arizona State Employee Retirement System:
- Paid by Employee pre-tax
- 50% @ 25 years
Annual Vacation:
- 80 hours after initial employment
- 120 hours after 5yrs
- 160 hours after 10yrs
Sick Leave: 80hrs per year
Educational Program: Job related educational expenses may be reimbursed

Dowload, print, complete and mail/deliver the following application. Note that some portions require Notarization:

*Employment Application

*Adobe Reader required

La Paz County

Arizona Detention Association

Parker Police Department

Quartzsite Police Department

Arizona Dept of Public Safety

Arizona POST